Login Trouble

[buckland]

I have no trouble logging in on my computer and up until yesterday that was true as well on the iPad and iPhone app. I checked and all three devices use the same password. It accepts it on the MacBook but just suddenly now not on the two IOS devices. Keeps telling me I am using the wrong password.

 

[Wandering Sagebrush]

Rob, Are you typing in the PW, or using a stored version?

Have you tried changing the PW on the MacBook, then changing each other device?

 

[Vic Harder]

I am experiencing the same issue. iPhone app won't let me login. Error message reads "Log in Failed. Unauthorized app detected"

 

[Wandering Sagebrush]

Have you tried using Safari instead of the App?

 

[buckland]

Yes... good sleuthing. I was able to log in on the iPhone when I went through Safari on both the iPhone and iPad. The App will not accept the password on IOS iPad or iPhone.

 

[Bseek]

FYI, I am having the same issue for the last few days also. I just ignored the message and X ed out and was able to see and read the unread messages as normal. But when I went to reply to this one, it wouldn’t let me. I had to log in through Chrome to input. So there is something that changed recently.

 

[Wandering Sagebrush]

I PMd the Admin team. In the interim, I recommend just using your browsers.

 

[buckland]

Groovy. Thanks
(just felt like saying it again)

 

[buckland]

I tried again on both IOS devises again this morning and still no go... got this window though as well

 

[Janet H]

We have contacted the app provider about this and hopefully will get some resolution quickly. Thanks for your patience.

 

[buckland]

I am posting this from my iPhone without problem.
Thanks

 

[hebegebe]

It seems to have been resolved today on my phone

 

[Bseek]

My iPad can reply now although I still had to cancel the first box asking me to login again. So improving, but not “fixed”.

 

[buckland]

Hello again. Tried to log in on the iPhone app and it would not allow. I saw via email I had a PM and it said I did not have permission.

 

[Wandering Sagebrush]

Hello again. Tried to log in on the iPhone app and it would not allow. I saw via email I had a PM and it said I did not have permission.

Can you log in using Safari?

 

[buckland]

Yes on my MacBook ... do you mean for keto try on the iPhone with Safari?

 

[Vic Harder]

Having similar issues on my iPhone. No problems on PC/Chrome.

 

[Wandering Sagebrush]

Yes on my MacBook ... do you mean for keto try on the iPhone with Safari?

Yes, give it a try on the phone. I think it will help the Admins and SW developer to know if it’s a phone or app issue.

 

[buckland]

I just tried safari on iPhone SE(2) and was able to log in at site. Not on App.

 

[Wandering Sagebrush]

I just had a PM from Janet. She has alerted the folks that developed the app. I’m not sure of how long the fix will take, but I suggest Safari until then.

Be well, stay well