We are also Hallmark owners, a 2014 Guanella on a Ram 2500. It is a solid, well made, 8-foot model with a north-south bed. The electric lift makes setup easy and quick. The inside is comfortable and airy. A very livable space with some thoughtful features. We are happy with it. The buying experience was satisfying with ample communication and confident scheduling. We had the camper installed at their factory which is spacious, clean and organized.
With just a little more effort Hallmark could have an outstanding product. Attention to design and production slips in a few areas, and their highly regarded customer service was not evident to us. Slow to respond, incomplete answers, missed items on the order, botched turnbuckle installation, and not taking responsibility for mistakes are marks against them. Months later they have not even checked back to see how we are doing. To be sure they are busy with post-recession orders, but the work of a superior company does not end at delivery.
We recommend Hallmark because they make one of the best popup truck campers with options to suit almost any taste, but we cannot give them 5 stars because of lackluster support and inattention to detail.
See you on the trail.
With just a little more effort Hallmark could have an outstanding product. Attention to design and production slips in a few areas, and their highly regarded customer service was not evident to us. Slow to respond, incomplete answers, missed items on the order, botched turnbuckle installation, and not taking responsibility for mistakes are marks against them. Months later they have not even checked back to see how we are doing. To be sure they are busy with post-recession orders, but the work of a superior company does not end at delivery.
We recommend Hallmark because they make one of the best popup truck campers with options to suit almost any taste, but we cannot give them 5 stars because of lackluster support and inattention to detail.
See you on the trail.