Bosque Bill
Senior Member
Out of warranty repair
There was one set-back during preparation for my last trip. I use the Satellite Communicator to stay in touch when off the grid, or for emergencies. Since I don't text a lot with it, and then only during camping season, I subscribe to the Freedom plan I can put on hold in the off season.
While reauthorizing the device for the new season it died. The display faded to black and the device was dead as a doornail. This was after I had already charged the device and update the firmware. I called tech support and they couldn't figure it out, so I mailed it in for repair before leaving town.
FYI - to hard reset your device press and hold the X key and the down arrow for 30 seconds. Or at least this is what tech support told me. It didn't work in my case.
Also, make sure you have problems during weekday business hours, as that is the only time tech support is available.
Repairs were completed and I got my unit back on May 28th, but DeLorme said since it took so long, they would not charge me for the out-of-warranty repairs. They were very helpful at every stage and I though this was an inconvenience, I'm pleased they fixed the unit and all I paid was the original shipping cost.
There was one set-back during preparation for my last trip. I use the Satellite Communicator to stay in touch when off the grid, or for emergencies. Since I don't text a lot with it, and then only during camping season, I subscribe to the Freedom plan I can put on hold in the off season.
While reauthorizing the device for the new season it died. The display faded to black and the device was dead as a doornail. This was after I had already charged the device and update the firmware. I called tech support and they couldn't figure it out, so I mailed it in for repair before leaving town.
FYI - to hard reset your device press and hold the X key and the down arrow for 30 seconds. Or at least this is what tech support told me. It didn't work in my case.
Also, make sure you have problems during weekday business hours, as that is the only time tech support is available.
Repairs were completed and I got my unit back on May 28th, but DeLorme said since it took so long, they would not charge me for the out-of-warranty repairs. They were very helpful at every stage and I though this was an inconvenience, I'm pleased they fixed the unit and all I paid was the original shipping cost.