Mighty Dodge Ram
Senior Member
Full disclosure: I ordered the wrong part. That’s on me.
Paid $85 (EBay uses PayPal) with free shipping for a new grille. Needed to return it. EBay gave me two choices: print a return label through PayPal/USPS for $33 or return it with another carrier. What? That’s a lot of money, especially since it was shipped for free. OK, I’ll submit that a return fee due to my error might be in order but at over 1/3 the price of the item...? I try UPS...they want $55 to ship my “oversized” item. Ugh...back to PayPal.
PayPal won’t print the receipt because of a problem with my account. #1, I don’t have an “account” with them (I used them as a one-off transaction) and #2, can’t figure out what the problem is so that I can fix it. Contact EBay and PayPal...neither of them helpful, just somebody with limited English reading off the company policy.
Finally, finally, figure out the problem: I need to read and confirm their changes in use policies. Register a credit card with them (didn’t want to do that) and then print off a return label...for $33. Take the box to our local post office where the counter lady chuckles. Apparently they see this all the time and do quite a brisk business with EBay returns.
Key learning points:
*Read the fine print. Down in the description it stated that the buyer pays for return shipping. I got lazy...guess I’m used to Amazon and free returns. We don’t return often but when we do, Amazon makes it extremely easy.
*Don't expect much help from EBay or PayPal. It took me the better part of the morning trying to find a solution through the help screens and I’m not even sure how I found a phone number to call. And yes, I’m from that generation that much prefers a voice to a help page.
*Although we’ve had good luck with Amazon, this episode reminds me why I much prefer local brick & mortar and why I always try to shop them first.
Rant off. YMMV...anybody else have online horror stories?
p.s. As soon as I see a credit on my credit card I’ll cancel both the EBay and PayPal “accounts”. I’m stubborn that way.
Paid $85 (EBay uses PayPal) with free shipping for a new grille. Needed to return it. EBay gave me two choices: print a return label through PayPal/USPS for $33 or return it with another carrier. What? That’s a lot of money, especially since it was shipped for free. OK, I’ll submit that a return fee due to my error might be in order but at over 1/3 the price of the item...? I try UPS...they want $55 to ship my “oversized” item. Ugh...back to PayPal.
PayPal won’t print the receipt because of a problem with my account. #1, I don’t have an “account” with them (I used them as a one-off transaction) and #2, can’t figure out what the problem is so that I can fix it. Contact EBay and PayPal...neither of them helpful, just somebody with limited English reading off the company policy.
Finally, finally, figure out the problem: I need to read and confirm their changes in use policies. Register a credit card with them (didn’t want to do that) and then print off a return label...for $33. Take the box to our local post office where the counter lady chuckles. Apparently they see this all the time and do quite a brisk business with EBay returns.
Key learning points:
*Read the fine print. Down in the description it stated that the buyer pays for return shipping. I got lazy...guess I’m used to Amazon and free returns. We don’t return often but when we do, Amazon makes it extremely easy.
*Don't expect much help from EBay or PayPal. It took me the better part of the morning trying to find a solution through the help screens and I’m not even sure how I found a phone number to call. And yes, I’m from that generation that much prefers a voice to a help page.
*Although we’ve had good luck with Amazon, this episode reminds me why I much prefer local brick & mortar and why I always try to shop them first.
Rant off. YMMV...anybody else have online horror stories?
p.s. As soon as I see a credit on my credit card I’ll cancel both the EBay and PayPal “accounts”. I’m stubborn that way.