Hey guys, after all the excellent info and tips I've gained from this site, I feel compelled to share my story about a horrible, nightmare experience I had with a dealer from your neck of the woods. The dealer is specifically Tyacke Motors located in Provo, UT. I dealt directly with Stayton, who is the owner's son or co-owner himself. The truck was listed as totally mint, like new, as nice as they come. I live in Wisconsin and had the truck shipped to me from them. The delivery company they chose was awful, no communication, completely unprofessional and barely spoke English. They were 4 days late, totally rude and knew nothing. The truck arrived and was disgustingly dirty, wreaked of cigarettes and mold and had damage everywhere.
There were nasty dents and scrapes on the roof that weren't disclosed. The driver's side bed side had been bent and pushed in from apparent rock crawling, tires were shot, weak battery, parts and clips missing everywhere, etc... When I crawled underneath, I couldn't even believe what I saw. There was hundreds of pounds of red Utah mud and gravel packed in everywhere in the frame. The gas tank had 4" of mud on top of it! The tow harness was broken and filled with mud. There was a fender liner missing, loose parts, missing hardware, you name it, I found it. There was mud under the carpet, in the dash vents, every nook and cranny was filled. The fuse panels were leveled off with mud, even the rearview mirror was caked with mud. When I pulled the airbox apart, it had obviously been filled with mud, but was left there and it had a new filter. Every electrical plug and harness was filled with mud. It became very obvious upon inspection that they tried to cover all this up with an awful detail job. Because they had used a pressure washer, mud even made its way past rubber seals and gaskets. There was mud inside of the spark plug tubes even. Spare tire was shot, alignment was off, etc... And all of this after lengthy conversations with the owner. He even sent over more pics of the underside of the truck, but conveniently didn't show any of the mud or damage. When I called looking for answers about the late delivery, I was met with attitude, denial of any wrong-doing and was cut short by "good luck with your truck!"
I've spent lots of my life working in and with dealerships of all kinds. I've heard plenty of horror stories, but none quite like my own here. This dealer has been doing business for 25 years, as I was told multiple times in our conversation(s), so maybe this was just a fluke or rare experience, but I thought it was necessary to share my story and hopefully bring some awareness.
There were nasty dents and scrapes on the roof that weren't disclosed. The driver's side bed side had been bent and pushed in from apparent rock crawling, tires were shot, weak battery, parts and clips missing everywhere, etc... When I crawled underneath, I couldn't even believe what I saw. There was hundreds of pounds of red Utah mud and gravel packed in everywhere in the frame. The gas tank had 4" of mud on top of it! The tow harness was broken and filled with mud. There was a fender liner missing, loose parts, missing hardware, you name it, I found it. There was mud under the carpet, in the dash vents, every nook and cranny was filled. The fuse panels were leveled off with mud, even the rearview mirror was caked with mud. When I pulled the airbox apart, it had obviously been filled with mud, but was left there and it had a new filter. Every electrical plug and harness was filled with mud. It became very obvious upon inspection that they tried to cover all this up with an awful detail job. Because they had used a pressure washer, mud even made its way past rubber seals and gaskets. There was mud inside of the spark plug tubes even. Spare tire was shot, alignment was off, etc... And all of this after lengthy conversations with the owner. He even sent over more pics of the underside of the truck, but conveniently didn't show any of the mud or damage. When I called looking for answers about the late delivery, I was met with attitude, denial of any wrong-doing and was cut short by "good luck with your truck!"
I've spent lots of my life working in and with dealerships of all kinds. I've heard plenty of horror stories, but none quite like my own here. This dealer has been doing business for 25 years, as I was told multiple times in our conversation(s), so maybe this was just a fluke or rare experience, but I thought it was necessary to share my story and hopefully bring some awareness.
