This is the Renogy email sent out for the voluntary recall. My panels were returned mid last week and should receive a refund check by the end of this week.
Dear Valued Renogy Customer,
You are receiving this email as our records indicate that you have purchased a product with the model number RNG-100DB after April 28th, 2015.
RNG is issuing a voluntary product recall of specific 100 Watt Renogy bendable solar panels. This product is being voluntarily recalled because the configuration of the product may cause it to overheat, posing a fire hazard to consumers.
Serial Numbers Affected:
The products are 100 Watt Renogy bendable solar panels with the model number RNG-100DB. The products have the UPC code 720825342283 and a serial number beginning with 15029201504030xxx or 15037201504140xxx.
Participating in the Recall:
Please stop using this product immediately. You can return your unit for a full refund or a replacement product.
- If you return your unit for a refund, a pre-paid return label will be sent to your email address. Once the product has arrived at RNG’s location, a full refund will be issued.
- You may also replace your unit with a RNG-100D rigid panel and receive a partial credit. A pre-paid return label will be sent to your email address. Once the product arrives at RNG’s location, a partial refund will be issued.
If you have questions about this voluntary recall, please call RNG toll-free at 1 (800) 330-8678, ext. 2, from 8 a.m. to 5 p.m. PST Monday through Friday and 9 a.m. to 2 p.m. PST Saturday, or email
customerservice@renogy.com. Please be prepared with an order number or email address to look up the order.
Sincerely,
RNG Group, Inc.
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