I had a GREAT experience with Discount Tire. So much so, that I wrote them the following letter of appreciation:
October 8, 2014
Shane Murray
Reno, NV 89521
Discount Tire
Corporate Headquarters
Customer Service
20225 N. Scottsdale Rd.
Scottsdale, AZ 85255
Dear Sir or Madam,
I wanted to take a few minutes to tell you about the EXCELLENT customer service I received from store manager Mike McFarland and Andrew Vargo, last week while purchasing a new set of Cooper AT/3’s at your store at 7450 S. Virginia St, Reno, NV.
I was upgrading to E-rated tires and I told Andrew that I wanted to take my old tires with me as they were still in very good condition.
On October 4, 2014, I had my new tires installed and they loaded my old tires for me. When I got home, I realized that two of my old tires were damaged beyond repair by the tire machine. I called Andrew and I was fully expecting a lot of push back and hassle in getting the situation rectified, however, I was pleasantly surprised when Mike advised that he would give me four new tires of comparable quality, free of charge and no questions asked.
On October 7, 2014, I met with Andrew and he took care of the situation in less than 10 minutes.
I just want to let you know that you have two very excellent employees in Mike and Andrew and Discount Tire will have ALL of my future business. Additionally, I will recommend Discount Tire to anyone who cares to listen to me in the future.
As evidenced by this letter, I believe in writing to the appropriate people whenever I receive either good or bad service and this letter was my privilege to write. I’ll also post positive reviews of my experience with Discount Tire to all of my social media outlets.
Keep up the great work,
Shane Murray
Reno, NV
cc: Discount Tire, Nevada Regional Office
Discount Tire, Reno Store, 7450 S. Virginia, Reno, NV