A better chair: The Strongback Chair

[Accrete]

Greetings, my wife and i've had our strongback chairs (elite) in use for ~6 or so outings this season since ordering this spring. They are very comfortable on the back, a bit rough on the bottom for long term sitting (but then what are you doing sitting down when you could be enjoying the beautiful scenery?).

I will be contacting Strongback this week as one of the two chairs has a defect in the front two plastic/rubber gromet/guides for the vertical arm tubes.

 

[Samo]

So how was the customer service/warranty experience with them?