Hi Prof - John (the seller of my FWC) mentioned that "the other one" (apparently, the one you bought) needs more work than mine. Hopefully it isn't too much and you can get out and enjoy it asap.
Regarding FWC company help, I can only relate my experience which was amazingly helpful. Admittedly, the factory guys (Chicali primarily) were very busy so didn't hang out and shoot this **** for an hour, but Chicali did climb into the camper with me and look at a couple things. I had planned to buy some parts from them (trim, table legs, misc small stuff), so maybe that had something to do with it. But Chicali even dug up a trim-frame for my fantastic vent-fan, sold it to me cheap, even though I didn't ask for it. He told me not to buy the drill adapter for the jacks since it costs too much instead telling me how to make one myself (which I've done).
And as for Stan, he went way out of his way to help me and didn't get squat for any commission or anything. Just wanted me to have a great time with the camper. He spent about 30 minutes talking and pointing things out since I didn't have any manuals and had never owned an FWC. We talked about some fringe things like using my TorkLifts, etc.
My opinion is that they support second (and third and fourth) owners just as if we were the first owners. Wouldn't you expect good service from the company if you were the first owner, even if the camper was 20+ years old? I think that's how they see it too - the service goes with the camper.